Posted June 15, 2017

SHIELDS For Families was recently the victim of a theft of confidential documents. This theft involved the protected health information (PHI) of individuals who were residing in our Keith Village, Saraii Village, and Naomi Village programs in July of 2015. The PHI involved included names, programs attended, partial addresses, and notes regarding the amount of rent due at the time to SHIELDS.  No other identifying information or health information was involved.

Though we do not have any reason to believe your PHI has been used in any way that might cause harm to you or your family, SHIELDS sincerely apologizes for any problem this situation may cause you.  We take very seriously our role in safeguarding you and your family’s personal information and using it only in the most appropriate manner.

If you believe that you or your family member’s PHI was involved in this incident, we encourage you to talk or email any questions or concerns that you have to Christopher Igonia-Mock, HIPAA Compliance Officer, at (323) 242-5000, extension 1274, or email him at [email protected]. You may also mail correspondence to SHIELDS for Families, 11601 South Western Ave, Los Angeles, CA 90047.

Furthermore, if you have concerns, you may take the following steps:

  1. Call the toll-free numbers of any of the three major credit bureaus listed below. This can help prevent an identify thief from opening accounts in your name(s). As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will automatically be notified to place alerts on your credit report, and all three reports will be sent to you free of charge.  The three credit reporting bureaus are:
  • Equifax: 1-800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241
  • Experian: 1-888-397-3742;; P.O. Box 9532; Allen, TX 75013
  • TransUnion: 1-800-680-7289;; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  1. Order your credit reports. These companies will provide you with at least one free credit report. By establishing a fraud alert, you will receive a follow-up letter that will explain to you how you can receive a free copy of your credit report.  When you receive your credit report, examine it closely and look for signs of fraud, such as credit accounts that are not yours.
  1. Continue to monitor your credit reports. Even though a fraud alert will be placed on your account, you should continue to monitor your credit reports to ensure someone else has not opened an account with your personal information.
  1. Be alert to anyone who might have information about you that in normal circumstances would not or should not have personal or private information about you or your family. If you suspect someone, immediately notify the police.